IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
*Prices includes coffee breaks, room facilities, administration overhead, EGI Foundation is VAT exempt for delivery of professional training courses.
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The EGI Foundation is a not-for-profit foundation based in Amsterdam, established to coordinate and manage the EGI federation on behalf of its participants: national e-infrastructures (NGIs) and European Intergovernmental Research Organisations (EIROs).It has years of experience managing large scale and federated IT services. EGI Foundation certified trainers provide a unique perspective and knowledge base that enhances the overall course experience.